If you want to cancel the order, please contact me within 24 hours after you placing the order, then I can refund you the full money; after 24 hours, I need to charge the cost of materials. you can not cancel the order has already been shipped.
For custom items I don't accept returns or exchanges unless there is an error on my part.
For non-custom items I accept returns or exchanges, but you need to responsible for the all shipping fee.
But I am willing to take responsibility if there is ever damage that occurs during shipping.
Note:1) You must ensure the package in perfect condition and the robe can't be washed.
You may return a product for refund or replacement within 7 days of the order deliveryed date, But please contact us before returning and provide damaged photos.
After receiving your return request, We will send a return address to you, you will need to package and ship the product to us at your own expense.
Once the returns have been received, We will be refund to your original payment method within 3-5 business days.
If you have any questions please just let me know, or please send me email. Thanks!